Terms of Service

Last Updated: September 1st, 2025

1. Agreement to Terms

Welcome to Serre New York ("we," "us," or "our"). These Terms of Service ("Terms") govern your use of our website serrenewyork.com and any purchases made through our online store.

By accessing our website or making a purchase, you agree to these Terms. If you do not agree, please do not use our website or services.

2. About Our Business

Serre New York is a local New York business. Our online store is powered by Shopify, which provides our e-commerce platform for selling products and services to you.

3. Eligibility

To use our services, you must:

• Be at least 18 years old, or have parental consent if you are a minor
• Provide accurate and complete information when making purchases
• Comply with all applicable laws

4. Products and Services

Product Information: We strive to display accurate product descriptions, colors, and pricing. However, we cannot guarantee that your device will display colors accurately.

Availability: Products are subject to availability. We reserve the right to:

• Limit quantities on any product
• Discontinue products at any time
• Refuse or cancel orders at our discretion

Pricing: All prices are subject to change without notice. We reserve the right to modify or discontinue services without liability.

5. Orders and Payment

Order Acceptance: We reserve the right to refuse, cancel, or limit any order. If we cancel your order after payment, we will provide a full refund.

Payment Information: You must provide current, complete, and accurate payment and billing information. You agree to update this information promptly when it changes.

Billing: You authorize us to charge your payment method for all purchases. All sales are final with no refunds.

6. Shipping and Returns

Shipping: We ship within the New York area with delivery typically within 2-3 business days from order confirmation. Shipping times may vary based on location and product availability.

No Refunds: All sales are final. We do not offer refunds or returns on any products or services. Please review your order carefully before completing your purchase.

Damaged Items: If you receive a damaged item, please contact us within 24 hours of delivery. We will evaluate each case individually and may offer a replacement at our discretion.

7. User Conduct

You agree not to:

• Use our website for any illegal purpose
• Transmit viruses, malware, or harmful code
• Interfere with our website's security features
• Harass, abuse, or harm others
• Submit false or misleading information
• Violate any intellectual property rights

8. User Content

If you submit reviews, comments, or other content to our website:

• You grant us the right to use, edit, and publish your content
• You are responsible for the accuracy and legality of your content
• We may remove any content at our discretion
• You retain ownership of your original content

9. Privacy

Your personal information is handled according to our Privacy Policy

10. Third-Party Services

Our website may include links to third-party websites or integrate third-party tools. We are not responsible for:

• The content or practices of third-party websites
• Any transactions with third parties
• The performance of third-party tools

11. Intellectual Property

All content on our website, including text, images, logos, and designs, is owned by Serre New York or our licensors and is protected by copyright and trademark laws. You may not use our content without written permission.

12. Disclaimers

No Warranties: Our website and services are provided "as is" without warranties of any kind. We do not guarantee that our website will be error-free or uninterrupted.

Limitation of Liability: To the maximum extent permitted by New York law, Serre New York shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our website or services.

13. Indemnification

You agree to defend and hold harmless Serre New York from any claims, damages, or expenses arising from your use of our website or violation of these Terms.

14. Governing Law

These Terms are governed by the laws of New York State. Any disputes will be resolved in the courts of New York.

15. Changes to Terms

We may update these Terms at any time by posting the revised version on our website. Your continued use of our website after changes constitutes acceptance of the new Terms.

16. Termination

We may terminate your access to our website at any time for violation of these Terms. You may stop using our website at any time.

17. Severability

If any part of these Terms is found to be unenforceable, the remaining parts will continue in full effect.

18. Contact Information

Questions about these Terms should be directed to:

Serre New York
Email: contact@serrenewyork.com